Thursday Feb 15, 2007

ExCeL London has appointed a Group Head of Customer Services to the Services Division. The new role will encompass all the customer service elements already in place at the venue including transport, catering, the campus offering, Information Desk, Ask Me Teams and the arrival & departure experience.

Commenting on Mandy's appointment, Steve Melrose, Services Director, ExCeL London: "We have always placed customer service and the visitor experience at the forefront of our business and we continually look at ways to enhance and improve our offer, often introducing new initiatives to the industry. Mandy’s appointment as Group Head of Customer Services is the next step in further developing an important area within the business and underpins everything we have achieved over the last few years and will allow us to consistently achieve higher levels of customer service, as well as ensuring that our visitor experience is second to none".

Says Mandy Mather: "I am delighted to be joining the Services Division at ExCeL London. ExCeL London has a great reputation for its service delivery and I am hoping to further develop this and ensure a more seamless approach which starts from when our guests leave their house right through until they leave the venue. We believe we are a service led business and aim to set the benchmark for our industry and place our customers at the heart of everything we do."