Disabled Access

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ExCeL London has been purposely designed and built to allow unrestricted access for disabled visitors, conforming with the Building Regulations Act.

In compliance with the Disabilities Discrimination Act 1995, we provide full access to all the facilities within the venue and recognise that disabled visitors may require extra equipment, facilities and assistance, both routinely and in an emergency.

Travelling to ExCeL London

Access from Docklands Light Railway

• Lift at Custom House for ExCeL DLR station

Access to car parking

• There are 315 on-site car parking bays suitable for disabled drivers
• Access to the building from disabled car parking bays is along walkways with a gradient of no more than 1:15

Getting around the venue

All public entrances allow for access by wheelchair via ramps and automatic opening doors

• Once inside the venue, all floors are level, offering unobstructed access for the disabled
• Strong tactile differences in paving are provided to indicate hazardous areas. Non-slip flooring has been used throughout the building
• All public corridors and passageways have a minimum clear width of 1.2m
• All stairs and ramps are fitted with handrails and balustrades
• Lift control panels with a choice of Braille or tactile buttons are located at a level that can be easily reached by someone in a wheelchair
• Pictographic signs and symbols have been used to guide people around the venue
• There are toilet facilities for disabled visitors located throughout the building
• Wheelchair hire is available from the Information desks
• Self Service facilities such as cash point machines and telephones are located at levels suitable for wheelchair users
• Visitors with hearing and sight disabilities can gather information about the event they wish to visit by going to the Information Desks sited at either end of the Boulevard