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May I wish you a warm welcome to the planning and operational phases of your event experience with us at ExCeL London.
Your primary point of contact throughout the planning process and on-site at ExCeL London will be your dedicated Event Manager. Their role, in a nutshell, is to make your life easier. You should treat your Event Manager as the access to all knowledge of the site services and he/she will be brought into the planning mix at key stages of the process. Together we aim to achieve a seamless approach to client support and service delivery.
The operational planning of your event with ExCeL London starts here with the Organiser Handbook and CD Rom.
At ExCeL London we understand the importance of having the most up-to-date venue information close at hand, not only for inclusion into your exhibitor or technical manuals, but also as a source of reference for all those frequently asked questions that will no doubt arise during the planning of your event.
I trust that you will find this handbook a useful guide, and would encourage you to offer any feedback on how we can support you further. Ultimately, providing you with first class customer service is top of our agenda.
James Mark
Group Head of Event Management
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